I bought one of my birds a toy. It was a stuffed animal and had a
clearance tag on the box for $3.98. Checked out and did not realize till later
that the clearance price did not reflect the price on the receipt. Was not able
to get back to store until the following weekend and this is how it went
down....
Description: Twenty-four year old target employee at Guest
Services. Male. Red Shirt.
"Hi, how can I help you?"
"Hi, I bought this stuffed animal for my daughter last week and I
noticed that the clearance tag on the box did not match the receipt. Now, I'm
not sure and maybe I'm just reading the receipt wrong, so maybe we can check it
out."(Me, with receipt along with box (stuffed animal removed), showing the
clearance tag of $3.98 on the box).
"Sure, let's check it out."
Scans the receipt. “Oh, you see here, the discount price shows it’s
supposed to be $9.99 and not what’s marked on the box so there’s nothing I can
do about it.”
“But I bought it for the $3.98 price as showed from the tag of the
box.”
“Well, that is a mistake and there is nothing I can do about that
because the computer says, the clearance price is $9.99. I mean you can bring
it back and I can refund it but there is nothing else I can do.”
“You really want me to take a stuff animal from a four year old because
you won’t give me the price that is marked on the box? What are you going to do
with a stuff animal that she’s been playing with all week?”
“Well, I could call up my manager and see what they want to do.”
“Okay, let’s call the manager.”
Red shirt female manager approaches age...maybe twenty-four in a
half.
“Hi, what can we do for you.”
“I bought this stuffed animal because of the clearance tag. It’s not my
fault that one of your team members made a mistake and put the wrong price on
the box.
“Your right, we will refund the money.”
“Thank you.”
Twenty-four male red shirt hypes in, “But the computer marks the
clearance price at $9.99. There is nothing we can do about that. Can you
authorize this?
"Yes, I can authorize it."
"But what if someone just put a tag on the box?"
"Wait, now
you are accusing me of putting the tag on it."
"No, I'm
just saying, someone could."
"Here is
your refund."
Moral of the story: Stick your ground, as we get older, these jerk
clerks seem younger. Those who still live at home don’t understand the importance
of watching those receipts.